Book Review: ‘Mediation: Theory to Practice’ - The Secret Sauce of Conflict Resolution

Conflict resolution is an art, ‘Mediation: Theory to Practice’, offers insights and techniques to navigate through the complexities of conflict resolution and achieve positive outcomes. The book is an unprecedented piece of work in India in the field of mediation. The author, Iram Majid a leading authority on the subject and a seasoned mediator herself, provides a comprehensive and practical guide to the world of mediation that is both insightful and accessible.

The book is structured in a way that takes the reader on an illuminating journey from the historical and theoretical foundations of mediation to its practical application. With the subsequent chapter, the reader is taken deeper into the intricate web of human behaviour and motivations that underlie any conflict. Iram’s insights into the psychological and emotional aspects of conflict are particularly valuable, as they allow the reader to see beyond the surface-level issues and understand the deeper dynamics at play.

The book offers a refreshing perspective on the role of mediators in conflict resolution. Rather than viewing mediators just as neutral third parties, Iram argues that mediators must actively engage with the parties in conflict and use their own emotional intelligence to help guide the conversation towards a resolution. This approach requires a deep understanding of human psychology and interpersonal dynamics, as well as a willingness to confront one’s own biases and assumptions. She says and I quote “For a facilitative mediator, the autonomy of the parties is sacred.”

Iram’s writing is both erudite, engaging and reflects her knack for storytelling. Throughout the book, she uses real-life examples and case studies to illustrate the concepts and techniques of mediation, bringing the theoretical concepts to life in a way that is both relatable and practical. Her writing is also infused with a sense of empathy and compassion, as she demonstrates a deep understanding of the human toll that conflict can take on individuals and communities.

With each chapter, the reader is introduced to a new concept and technique that is essential to the mediation process, such as strategies, elements and principles for negotiation, overcoming impasses and the art of asking the right question using Meta Model tool. Iram did an excellent job of explaining these concepts in a clear and concise manner, using real-life examples and scenarios to illustrate their relevance. Iram deftly navigates the complex terrain of artificial intelligence (AI), highlighting both its immense potential and its ethical limitations. The chapter is a fascinating exploration of how AI can be used to augment the mediation process, she names this co-existence of AI and mediation as “e-Mediation”.

Overall, ‘Mediation: Theory to Practice’ is an excellent resource for anyone seeking to deepen their understanding of the mediation process. Iram’s writing style is engaging and accessible, and her insights and advice are based on years of practical experience. This book would be a valuable addition to the library of anyone involved in conflict resolution, whether as a mediator, a lawyer, a manager, or simply someone interested in improving their communication and negotiation skills.